Abstract

KSRTC was formed with the objective of providing adequate, efficient, economic and properly coordinated passenger service to the people of Kerala. Even after of 78 years of existence, one can see that it has not achieved this objective in several respects. This large public sector corporation was considered as a big drain in the Kerala economy , because of the huge loss it was incurring year after year. The main aim of this thesis work is to identify the passenger’s perception towards KSRTC and conduct a quantitative analysis between depots and rank them according to their performance. The collected data is analyzed by means of adequate statistical methods. Depots are ranked using the response from the passengers and quantitative data collected from the depot. Depot’s are then categorized as Depot’s , sub depot’s and operating centre’s and the performance was analyzed. The low ranked depot’s are then compared to the high ranked depot’s and methods are suggested to the low rank depot’s to get par with the high ranked depot’s.

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